Q&A

Q: What products do you offer for personalization?
A: We offer a wide range of products including tumblers, mugs, hats, sweatshirts, t-shirts, DTF Transfers and more.

Q: Do you specialize in bulk orders?
A: Absolutely! We specialize in bulk orders and are equipped to handle large quantities efficiently, ensuring consistent quality across all items.

Q: Do you offer discounts for large bulk orders?
A: Yes, we offer tiered discounts for larger orders. Please contact us with your order details for a custom quote.

Q: How do I place a bulk order?
A: Simply reach out to us through our contact page with your requirements, and we'll provide you with a detailed quote and timeline.

Q: Can I mix and match different products in one order to meet the minimum quantity?
A: Yes, you can combine various products.

Q: What is your turnaround time for orders?
A: Our turnaround time varies depending on the size and complexity of the order. Typically, for orders of 8-25 items, it takes about 5 to 10 business day. For larger orders, we will provide a timeline upon receiving the order details.

Q: Do you offer design services or should I provide my own design?
A: We can assist with simples design, but we also welcome customers to provide their own. Please ensure that your design is of high resolution for the best printing quality.

Q: Are there any restrictions on the design or logo I want to use?
A: Designs should adhere to copyright laws. We reserve the right to refuse printing of any design that is offensive or violates any regulations.

Q: How should I care for my personalized items to ensure they last long?
A: To maximize the lifespan of your personalized products, we recommend hand washing mugs and tumblers, washing apparel inside out in cold water.

Q: What is your return and exchange policy?
A: Due to the personalized nature of our products, we cannot accept returns unless there was an error on our part. If you find any issues with your order, please contact us within 72 hours of receiving it.